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Return Policy

Parcel return to seller when the parcel is Non Claimed/Reject by Customs (Can't Clearance)/Wrong Address or Wrong Attention person provided etc.
  • When we received the return parcel, we will inform you the return reason.
  • When the item is still in the original condition, we can partial refund the cost to you.
  • If there is any damaged to the item you will responsible for the lost and will charging you accordingly.
  • Shipping & Handling charge; Payment Service charge will not be refund.
  • If there are any penalties from the Post Office, we will also attach a copy of the receipt along with your parcel and will charge you accordingly.
  • You are also responsible for the resend Shipping Cost if requested.
  • There will be charged 20% Restocking Fee if your order was not resend.

Lost Item
  • Buyer MUST Contact us by e-Mail customerservice@toyeast.com to let us know about the situation within 3 days after you have received the parcel, before any proceeding with any further actions. Return without our approval will not be processed.
  • Any case reported after 3 days will not accept. Except you have a valid reason.
  • We will investigate and recheck our record. This involves comparing the actual weight of the shipped parcel and the weight of each item combine. If we found that it was a mistake made on our side, we will resend the missing item to you.

Wrong Item ordered by Buyer
  • Buyer MUST Contact us by e-Mail customerservice@toyeast.com to let us know about the situation within 3 days after you have received the parcel, before any proceeding with any further actions. Return without our approval will not be processed.
  • Any case reported after 3 days will not accept. Except you have a valid reason.
  • Return item MUST be in original unused condition.
  • Upon receipt of returned merchandise, we will inspect the item for lost and damages. We will then offer you a refund accordingly.
  • We will not be responsible if the return parcel was damaged or lost during delivery. If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance for the return parcel.
  • Shipping & Handling charge; Payment Service charge will not be refund.
  • Buyer will be responsible for the Return Shipping Postage.
  • Buyer will also be charged 20% Restocking Fee.

Wrong Item Shipped by us
  • Buyer MUST Contact us by e-Mail customerservice@toyeast.com to let us know about the situation within 3 days after you have received the parcel, before any proceeding with any further actions. Return without our approval will not be processed.
  • Any case reported after 3 days will not accept. Except you have a valid reason.
  • Please provide Photos to inform us which wrong item we sent to you.
  • Return item MUST be in original unused condition.
  • Upon receipt of returned merchandise, we will inspect the item for lost and damages. We will then offer you a refund accordingly.
  • We will not be responsible if the return parcel was damaged or lost during delivery. If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance for the return parcel.
  • Upon receipt of returned parcel, we will confirm and ship the correct item to you. Or if the item is unavailable, we will also refund the cost to you. However Shipping & Handling charge will not be included.
  • If want to claim the return postage, please attached the standard postage receipt with Post Office or Shipping Agent's Company Chop. Otherwise the return postage will not be refunded.

Defective/Damaged Item Received.
  • Buyer MUST Contact us by e-Mail customerservice@toyeast.com to let us know about the situation within 30 days after you have received the parcel, before any proceeding with any further actions. Return without our approval will not be processed.
  • If item is dead on arrival (DOA), buyer MUST contact us by e-Mail customerservice@toyeast.com within 72 hours of received item. Any case reported after that will not accept. Except you have a valid reason.
  • If your parcel is insured and the item is damage due to mistreatment of the parcel during delivery process, please contact your local post office for compensations.
  • Any Defective and Damage item reported after 30 days will not accept. Except you have a valid reason. Otherwise we will not responsible for any compensation.
  • Please provide strong evidence using Photos or Videos to demonstrate how the item is Defective or Damage and send to customerservice@toyeast.com as our reference.
  • Upon starting customer service case for a Defective or Damaged item, we will check if your item is covered under our in-house warranty, or by the manufacture/supplier. Warranty steps and standard will vary accordingly. The final decision of Return/Replacement is made by the manufacture/supplier according to warranty.
  • Any damage resulted from improper use or lack of maintenance will not be covered in the warranty. All wearable parts (i.e. bumper, tires or motor) are also not covered in this warranty.
  • If any compensation or replacements are needed, the return item MUST be well-packed in its original packing. Upon receipt of returned parcel, we will resend the item or refund accordingly.
  • We will not be responsible if the return parcel was damaged or lost during delivery. If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance for the return parcel.
  • Shipping & Handling charge; Payment Service will not be refunded.
  • Buyer will be responsible for the Return Shipping Postage.
  • We WILL NOT responsible for any damaged when there is shipped by Surface Mail.

 
 
 
 
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